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Please read below before
sending a request for Support
In order to keep our
costs and yours down, we have provided all you should know in
online/self-contained help. Find out what you should know before
emailing us.Please note that
Use of the Hosting Plan/Subscription requires a certain amount of
knowledge in the use of Internet Programming Languages, protocols and
software, etc... This knowledge will vary depending on the usage and
content level of your website. You or your webmaster must have the
knowledge necessary to maintain your website, as it is not EayOK Hosting's
responsibility to advise, teach, supply or provide any such knowledge or
customer support outside of the Plan (s) agreed to you by EayOK Hosting
& More. This means that our help/support is limited only to your
website working. We are not licensed to teach software programs.
Example: After we set you up on our servers, you should have uploaded
your index.htm. We make sure that it is viewed by the public (running). We want
to make sure your email address is working. The rest is up to you and your
knowledge of the software, java, scripts, etc., you are using.
This above applies to EayOK Hosting & More and ALL hosting
companies! If you require help other than your website being setup,
Our VIRTUAL servers are loaded
and support just about all the programs on the market today. It is an
inexpensive way to host your site. Virtual servers are geared to the general
public with less programming language needed. For example; You learned how to
use Microsoft's FrontPage. Our servers and Control Panel support Microsoft's FrontPage
extensions. However, in order for Microsoft's Access (a database) to work with
it, this requires the purchase of an ODBC driver which does not come with UNIX
Linux. Our
servers and CP supports the MYSQL (a database). However, neither we, our server techs nor
cPanel can teach you how to use it. Either you must already have the knowledge
to use it, hire someone who knows or go to school and learn it.
Certain programs require a DEDICATED server which allows you access to the root
for programming and installing your own software. This requires extensive technical knowledge and costs to you
are much higher. EayOK Hosting & More provides less expensive hosting for the general public that
includes great features such as scripts and other things you can choose to run
automatically, without you having to know tech knowledge. We have a 99.9% uptime
just like the dedicated servers do! |
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Domain Name Registration:
You must register your domain name with a registrar. One of the registrars is Go Daddy.
You will have control over your domain name when you register in your name. You can
make any changes to your domain name at any time. When you purchase your domain or
if you already purchased one, the DNS must point to our servers
before your website can work.
Change your DNS at your registrar to:
 | EayOK Hosting & More Nameservers:
ns1.eayok-hosting.com ns2.eayok-hosting.com
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cPanel help:
Your Control Panel has "Documentation" on the right side of the screen. The link
leads you to
http://www.cpanel.net/docs/cpanel/. We also provide help
have a help page at Q&A (Questions & Answers) and FAQ.
The features of the control panel is extensive. Though the features are
available (supported on our servers), you must have the knowledge to use them.
EayOK Hosting & More
cannot teach you. We are only a hosting company, not a
school.
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Setup E-Mail help:
you must first setup
an email account in your CP, then you can use Outlook Express or Netscape, etc.
POP3 and SMTP is: mail.yourdomain.com
Username: use the name of your
email@yourdomain.com,
also see below.
Password: your password
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Instructions to Setup Outlook Express for
Authorization Required Relay
Note that
you can apply the same principles to Netscape.
If you have
already used Outlook Express, click the FILE menu at the top,
then click Identities/Add New Identity.
A window opens. It asks you to type in your name. Then click
password and type your password as above. Click OK. A widow
popup appears which is the Internet Connection Wizard.
Select Create a New Internet Mail Account. Click Next. Think
about a Display Name to display the particular account and to
distinguish it from your other accounts. Click Next.
Type in your email address that's already setup on our
servers: name@yourdomain.com and click Next.
Make sure POP3 is selected and type in mail.yourdomain.com
twice for Incoming and Outgoing mail. Click Next.
Type in your email account name that was setup on our servers:
name
Type in your password: password
Make sure you check the box that says Remember My Password.
Leave the only other box unchecked! Click Next.
A popup appears again and congratulates you on creating your
new email account. Click Finish. Another popup appears asking
you to import addresses. Select: Do Not Import at this Time. |
Click Next. Click Finish. Close Outlook Express then Open it
again.
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Open up
Outlook Express.
- Click
on “Tools” in the top toolbar.
- Select
“Accounts” from this menu.
- Select
the “Mail” tab.
- Select
your email account located on our server. This email account
should now be highlighted.
- Click
on “Properties”. This will be to the right of the email
accounts.
- Select
the “Servers” tab.
- Under
“Outgoing Mail Server” check “My server requires
authentication”.
- Now
hit the “Setting button. This should be to the right of the
box you just checked.
- Make
sure “Use name settings as my incoming mail server” is
checked.
- Exit
out of outlook at restart.
If you setup additional POP
email accounts to use in your favorite email program, other
than your main identity, be sure to add a "+" or "%" sign (without the quotes) between the
new name and yourdomain.com as the user of the email account.
i.e. your username is your main email account name:
domain@yourdomain.com.
Now you want to setup
sales@yourdomain.com. Therefore, your username in your
email program would have to be: sales%yourdomain.com or sales+yourdomain.com.
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Access
(use your login):
Control Panel:
http://www.yourdomain.com:2082
(user is yourdomain.com)
FTP Host: ftp.yourdomain.com
POP3: mail.yourdomain.com
SMTP: mail.yourdomain.com
FrontPage: to use FrontPage PUBLISH after you designed your website,
click FILE/PUBLISH SITE and type, http://www.yourdomain.com. Type your login. FrontPage can be enabled or
disabled in your Control Panel.
If you
need further help, your control panel has help files as you go along. Or,
go-to the Plesk website and download
PSA v.2.5 User
Manual. For
functionality (domain or email working or not working) of your website, please contact support at any time at
cs@eayok-hosting.com.
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Paths help: Here is info on the paths to
your hosted domain on our servers.
Root directory: /home/username
Server location: /home/username/public_html
Path to sendmail or SMTP server: /usr/sbin/sendmail
Path to PERL 5: /usr/bin/perl
Server basepath: /home/username//
MYSQL_DB or DB_FILE: /usr/lib/mysql
URL to documentation on your server:
http://www.cpanel.net/docs/cpanel/
Platform (UNIX/NT/ETC...): UNIX
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Access EayOK
MembersOnly
Click http://membersonly.eayok-hosting.com/
to enter without a login to view details.
Click
http://membersonly.eayok-hosting.com/mo/Getting%20Started/frame_members.htm to
view the Membersonly area.
You will be asked to provide your username and password.
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GenuineIntel Quad Xeon(TM)
CPU @ 2.80GHz and 2GB's RAM each
RedHat Linux on Apache 1.3.34 (Unix)
cPanel 10.8.1-E111, CentOS 4.2 i686We also upgrade our computers if we see that they are under heavy load,
unlike other sellers. Thus, insuring that your data does not get bottlenecked and
you only receive maximum performance
The datacenter is equipped with an
OC48 backbone via redundant connections, the highest levels of security, backup
power generators, and all the features you would expect at a world class datacenter.
Although these connections are
shared, unlike other sellers they are carefully monitored to ensure that you get the
performance you expect.
Air Conditioning
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